Transforming Accident
Management
Services
Smooth. Effortless. Exceptional.
What does an Accident Management Company do?
Why do people opt for Accident Management?
Why is there no charge for using our services?
What does the Accident Management process involve?
Let Our Experts Handle Your
Management
Accident Claim.
From the moment of impact to the final resolution, our dedicated claims handlers will expertly manage your no-fault accident claim, ensuring a smooth and stress-free process for you.
Call our new claims team on 0778 612 8786 | Start your claim now >
National accident
management company
We are a leading UK Accident Management Company, established in 2009. Our skilled team has over 30 years of experience in handling the complexities of claims management.
Start-to-finish claims management
Each year, we assist thousands of people after no-fault accidents, from roadside recovery to getting their vehicles back on the road.
Independent, trusted, and award-winning
We are known as Auto Claims Assist.
Our accident management services encompass comprehensive support for your no-fault accident claim, available 7 days a week. Accident Claim.
From instant claim reporting and arranging a replacement vehicle to managing your vehicle repairs, we handle every detail. You will have a dedicated claims handler as your single point of contact, guiding you through insurance protocols and legal requirements. We manage the complexities, so you can focus on your recovery and well-being. It’s not just about managing an accident; it’s about redefining support during a critical time. And all of this comes at no cost to you.
What does the service include?
Our extensive range of services is tailored to handle every facet of post-accident logistics. Our dedicated team of professionals operates tirelessly to guarantee a smooth process, allowing you to concentrate on what truly matters: your well-being
Roadside Accident Recovery
peedy recovery after the accident to secure your vehicle and keep you safe.
Dedicated Claims Handler.
An experienced non-fault claims handling expert dedicated to your case.
Claim Initiation and Management.
We do everything from the initiation of your claim to getting you back on the road.
Temporary Vehicle Replacement.
You'll receive a comparable replacement vehicle for the entire duration yours is off the road.
Vehicle Accident Repair.
Our nationwide accident repair centre network are all BSI Kitemark Accredited.
We will refer you to our panel of specialist
If you were not at fault in the accident?
Accident management services offer comprehensive support, ensuring you receive the assistance you need after a no-fault accident.
No Cost to You If you were not at fault, you won’t incur any expenses. All costs are covered by the at-fault party’s insurance.
Dedicated Claims Handler You’ll have a single point of contact who manages your claim from start to finish, guiding you through the process and handling all the details.
The Benefits of Accident Management Services
Your no claims bonus remains protected and unaffected.
Manufacturer-approved parts and paint ensure top-quality repairs.
Expert professionals will manage your claim for you.
We are regulated by the Financial Conduct Authority (FCA).
We're proudly rated 'Excellent' on TrustPilot.
Accident Management services are often free because the costs are usually covered by the at-fault party's insurance or included as a benefit in your insurance policy.
One of the main benefits of using an Accident Management Company is that there are no direct costs for the driver who is not at fault. The reasons for this are:
We don’t file a claim on your own insurance policy: Unlike your insurance company, we don’t claim against your policy after a non-fault accident. This means you won’t have to pay any excess when making a claim.
We recover all costs from the at-fault driver’s insurance policy: All expenses resulting from the accident are charged to the insurer and policy of the at-fault driver. This includes costs for the hire vehicle and repairs.
Start your claim today with Auto Claims Assist.
Call our claims team 07786128786 | Start your claim now >
Understanding the process.
Understanding the process when working with an Accident Management Company.
How accident management operates
Learn how accident management simplifies the process after an accident. An accident management company handles claims directly with the at-fault driver’s insurance, which can be more advantageous than filing a claim against your own policy to start a non-fault claim.
1. Initial steps and commencing your claim
The initial steps you take are crucial, as they can determine how the remainder of the claim process will progress.
Prioritize Safety
Assess for injuries. If any are present, it’s best to contact emergency services.
Gathering Evidence
Stay calm and collect crucial information and evidence.
Assessing Fault
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Contact Us
Reach out to Auto Claims Assist to start your non-fault claim.
Starting a Claim
We initiate your claim by documenting all accident details. You’ll be assigned a dedicated claims handler who will manage your case from beginning to end.
Recently involved in an accident?
2. Roadside recovery assistance
If you find yourself stranded roadside after an accident, we offer accident recovery services at no expense to you.
Dispatch the recovery team promptly
they will swiftly arrive at your location to assist you.
Securing your vehicle is their primary task
ensuring it’s safely prepared for transfer.
Accident scene clean-up
Accident scene clean-up involves our team clearing debris and collecting vehicle parts from the site for thorough cleaning
Storing your vehicle
Storing your vehicle involves towing it to the nearest secure facility, where it will be safely kept until it’s ready for repair or salvage, depending on its condition.
3. An equivalent substitute
If your immediate concern is “I’m stuck without a car!”, our vehicle replacement service is here to help.
Equivalent rental vehicle
We’ll ensure you receive a car with specifications similar to your current vehicle. You won’t have to go without.
Direct doorstep delivery
We’ll deliver the replacement vehicle directly to your door within 3 hours* of your contact with us.
Rental duration
You can use the hired vehicle throughout the period that your own vehicle is unavailable due to being unroadworthy or undergoing repairs.
End of claim retrieval
Once you’re back on the road at the end of your claim, we’ll arrange to collect the replacement vehicle directly from you.
4. Restoring or replacing your vehicle
After the accident, our priority is to coordinate the repair of your damaged vehicle or the replacement of your totaled vehicle.
Equivalent rental vehicle National repair network
Our network of over 400 repair garages provides local repair services, bypassing the constraints of busy schedules and long wait times.
Certified repairs
Our repair network holds BSI Kitemark Accreditation, ensuring that repairs utilize only new, manufacturer-approved paints and parts.
Valuation settlement
If your vehicle is written off, we advocate for a fair pre-accident market valuation and ensure a comprehensive claim settlement.
Clear process
Your claims handler will provide regular updates regarding the progress of your repair or the valuation of your write-off.
5. Finalizing your non-fault claim
Your dedicated claims handler will offer guidance and support throughout, ensuring a seamless journey to the successful conclusion of your claim..
Cost recovery
We recover all costs from the third-party insurer, with no expenses for you.
Advocating for liability
Establishing non-fault liability is crucial, and we advocate for it throughout the process.
Finalizing your claim
Your claim has been successfully resolved, ensuring minimal disruption and getting you back on the road.
Take the next step.
non-fault claim journey.
Speak to our new claims advisors
Call us on 0778 612 8786.
We’re open 7 days a week.
Start your non fault claim online now.
Call our new claims team on07786128786 | Start your claim now
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We operate throughout the entire UK, offering reliable, quick, and convenient accident management services nationwide.
Determining fault can be complex, as the circumstances of an accident are not always straightforward.
Collecting evidence at the scene that demonstrates you were not at fault can significantly improve your chances of proving non-fault.
If the circumstances of the accident are difficult to define with scene evidence alone, establishing non-fault may rely on additional evidence, such as witness testimony or third-party information.
While it’s not strictly necessary to use an accident management company, we strongly recommend doing so.
We specialize in managing non-fault claims following road traffic accidents and bring years of experience in providing high-quality service.
Claiming non-fault through an accident management company is advantageous because you won’t need to pay an insurance excess or lose your No Claims Bonus. Additionally, you’ll quickly receive a comparable replacement vehicle at no cost, and there will be no claims against your insurance policy, as all costs will be covered by the at-fault party’s insurance.
Elit Accident Management(ECM)
122A new road side
horsforth
leeds
ls18 4qb
Registered: 06852246
FCA Regulated: FRN830899
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